VA Newsday

GoToAssist Express, the new remote tech support service for small organizations and sole proprietors, is ending its free beta program in February.  GoToAssist Express is a secure access product that allows VAs to connect to their clients’ computers to perform tech support or maintenance tasks.

Check out the list of features (from GoToAssist Express):

• One-Click Session Start: Save time by starting your support sessions in just one click.
• FastSupport Entry Site: Seamlessly transition from a phone call to an online support session by directing your customer to our FastSupport.com site and providing a 9-digit Support Key.
• Remote Control: With your customer’s permission, you can remotely take control of their desktop to provide service just as if you were sitting at their computer.
• File Transfer: Instantly exchange files and folders with your customers.
• Remote Diagnostics: Get your customer’s system information in a single mouse click.
• Support without Interruption: Log in as administrator or reboot and reconnect to the support session in progress.
• Multiple Sessions and True Color: Simultaneously support up to eight customers at a time. Plus, see screens in full 24-bit color.
• Mac User Support: Provide live remote support to both PC and Mac customers. (You must run the support session from a PC.)
• Unattended Remote Support: Work while your clients are away from their computers by pre-installing Unattended Support. Set it up on as many computers as you like!

Good news is that you can sign up for the beta now,  get free access  – then get 30% off once the beta ends next month.  Sign up for the GoToAssist Express beta here.

Try GoToMeeting now – get 30 days FREE + $10.00 off!